No doubt your search for rental property has been a frustrating one, contacting agent after agent and being told a property you have just seen online is no longer available or receiving a phone call 10 minutes before you are due to view a property only to be told the appointment is cancelled as the property has been rented to someone else!

We appreciate that this all can be very discouraging and the situation all feels very unfair.

At Household we try to keep the property finding process as fair as possible for all tenants who are viewing through us.

We do not take reservation fees on viewings or operate on a first come first serve basis.

Who the property is rented to is totally the landlord's decision and if you have viewed a property via HOUSEHOLD you will have the chance to have your interest considered by the landlord.

The fast-paced nature of the market does mean that you cannot hesitate but we are on hand to guide you through the viewing and offer process.

Once you have made an offer on the property of your choice subject to the three points below being completed we will approach the landlord and advise you accordingly.

1                     Complete an online reference application for all tenants over 18 years of age.

2                     Arrange for a member of staff to see your passport and take a copy

3                     Complete the Right to rent application (where applicable)


If the landlord then accepts your offer you will be required to sign a copy of the Tenants charter. On receipt of the Tenants charter you will be supplied with a blank tenancy agreement for your perusal and be asked to pay a refundable holding deposit of one weeks rent. At this stage the property will be removed from the open market for an agreed period of time. Referred to as “The deadline for agreement”. We will then commence with your referencing application.


If successful your holding deposit will be offset against the first month’s rent.

If you are unsuccessful due to the following reasons. Your holding deposit will not be refunded.

1                     You have provided false or misleading information

2                     You fail a right to rent check

3                     You withdraw from the property

4                     You fail to take all reasonable steps to enter into the tenancy agreement and the landlord or agent has taken all reasonable steps to do so

You will be notified in writing within seven days of the reason for non-return of the holding deposit.



                Prior to moving into your rented property you will be required to make the following payments

1                     First month’s rent minus any holding fee paid

2                     A refundable tenancy deposit (subject to fair wear and tear) – Maximum five weeks rent.
For a full list of tenants charges please see the Download section within the website.

View all of our properties online or contact the office to register your details.